Pause. Skip.
Ask for help.

If you are playing

• Use a first name or nickname rather than a full name.
• Do not share your address, school, phone number, passwords, health information or anything else you want kept private.
• You can skip any prompt, close the page or ask the host to remove an answer.
• If you are under 13, ask an adult before using a contribution link or sending information.
• If something feels unsafe or upsetting, tell the adult host or another trusted adult. You can also ask an adult to contact GameSpark support.

Adult host responsibilities

• Review every prompt and guest contribution before it appears in a game.
• Choose age-appropriate wording and remove humiliating, discriminatory, sexual, violent, coercive or otherwise unsuitable material.
• Let anyone skip without penalty and offer a non-phone way to take part.
• Supervise children, keep private links within the intended group and close the room when play finishes.
• Respond to concerns immediately by pausing play, hiding the content and checking the person is supported.

Report unsuitable content or behaviour

Email support@gamesparkstudio.co.uk. Include only what is needed to understand the concern, such as the approximate event date, affected GameSpark feature and a short description. Do not send passwords, payment-card information, unnecessary names, screenshots of children or sensitive details unless GameSpark specifically explains why they are needed.

How a report is handled

1. Record the minimum information needed and check whether anyone needs immediate support.
2. Contain the issue by closing a link, removing content or restricting access where the available controls allow.
3. Review the host’s moderation decision and whether the terms, privacy safeguards or law may have been breached.
4. Reply through the support route, explain the outcome that can safely be shared and record any product or policy improvement.
5. Keep an incident record only for the documented retention period, unless a specific legal or safeguarding reason requires a narrower hold.

Privacy and complaints

You may ask GameSpark to correct or delete relevant information, object to particular use or make a privacy complaint. Rights depend on the circumstances and legal basis. Contact support first; you may also complain to the UK Information Commissioner’s Office. This route does not replace the police, emergency services, a school safeguarding lead or another appropriate authority.